SHIPMENTS AND RETURNS
YOUR SHIPMENT
Your order will be shipped within 2-5 business days after receipt of payment via UPS ground with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online. Shipping fees include handling and packing fees as well as postage cost. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. Other shipping services are available upon customer’s request. All orders shipped via freight must be paid in advance before shipment can occur. If an order is refused, the customer will be charged for original shipping and return shipping charges.
We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.
Oversized Packages
Any package with a combined length and with exceeding 84” will be considered oversize. “Oversize1” packages weighing less than 30 lbs will be calculated at the 30 lb rate and “Oversized 2” packages weighing less than 70 lbs will be calculated at the 70 lb rate. All oversized packages will be charged an additional handling fee in the total shipping charges.
RETURNS
California Pony Cars must be notified within 10 working days after receipt of order. All legitimate returns must be issued a “Return Authorization Number” (RA#). All returns must be authorized in advance. Products must be in new condition, and we ask it be shipped back prepaid, with a copy of the original invoice and RA# clearly written on the outside of the box, within 30 days of RA# given to customer. Customer is responsible for insuring the return and all freight charges.
California Pony Cars will not accept any Freight Collect Packages.
All merchandise is in excellent condition when it leaves California Pony Cars. We make every effort to fill your order carefully and completely. Merchandise is packaged to avoid damage. Safe and proper delivery is the responsibility of the carrier. Returns will be inspected and are subject to a 25% restocking fee unless exchanged for merchandise of equal or greater value. California Pony Cars ask that you inspect your delivered boxes and parts immediately. If you see any damage to the outside of the box or any parts inside the box, Notify the California Pony Cars immediately so that a claim can be filed; save all packaging and materials. Delays in notifying carrier immediately can result in a loss. The carrier requests that you keep the original shipping boxes, material and parts, for their inspection. DO NOT return the damaged part to California Pony Cars. If damaged merchandise is returned to California Pony Cars without notifying carrier, the California Pony Cars and the carrier will not be responsible and your loss will not be covered.
FIBERGLASS PRODUCTS:
** All fiberglass parts require special preparation and fitting. In some cases modification to fiberglass parts may be required. Fiberglass parts are sold “AS IS” with no guarantee against cracking, warping or fit. Purchaser assumes all responsibility for correct installation, and professional installation is recommended**
We cannot accept returns on special orders, and parts in which have been used, modified or painted. Any returns should be sent to California Pony Cars, at 1906 Quaker Ridge Place Ontario, CA 91761.
